Sitestitchpack Help Center & Customer Policies
- General Information
What does Sitestitchpack provide?
We provide ready-to-use website layout kits and creative asset packages. Our products are professionally curated to assist individuals and businesses in structuring their online presence using pre-arranged visual elements and structural frameworks.
Where is your company located?
Our headquarters are situated in Singapore. We operate under the legal entity FIXX DIGITAL PTE. LTD. (Company Registration No: 201525462R), with our registered office at 800 North Bridge Road, #01-01, Singapore 198768.
How can I contact support?
For any enquiries regarding your purchase or our products, please contact us via:
Email: support@sitestitchpack.com
Telephone: +65 65139742
- Orders and Digital Delivery
How will I receive my purchase?
As our products are digital assets, no physical shipping is required. Once your payment is successfully processed, an automated email containing a unique access link to your layout kit will be dispatched to your provided email address within 5–10 minutes.
I have not received my access email. What should I do?
Please check your junk or spam folders, as automated messages can occasionally be diverted. For your security, our system logs all delivery attempts and download activity. If you have not received the link within one hour, please contact our support team with your order number.
- Payments and Billing
What currencies do you accept and what will appear on my statement?
We accept payments in the currencies indicated at checkout. To help you recognize the transaction, your bank statement will typically show as Sitestitchpack or FIXX DIGITAL PTE. LTD. Please ensure you recognize this descriptor to avoid accidental reports of unauthorized activity.
Are there any recurring costs?
No. Each purchase at Sitestitchpack is a one-time transaction. There are no hidden subscription fees or automated renewals.
- Cancellations and Refunds
What is your refund policy?
Due to the nature of digital goods, which are accessible immediately upon purchase, refunds are generally not provided once the download link has been utilized or the file has been accessed. However, we offer full assistance and potential refunds if:
The digital files are proven to be technically defective and cannot be repaired.
There is a confirmed duplicate billing error.
How does the EU 14-day Right of Withdrawal apply?
In accordance with European Union and UK consumer protection regulations, the 14-day withdrawal period for digital content expires at the moment the performance begins. By accessing the download link or receiving the digital file, you provide your express consent to begin the supply of the digital content and acknowledge that you thereby forfeit your right of withdrawal.
What if the files are defective?
If you encounter a technical issue, please notify us immediately. We will verify the issue and provide a replacement file or a technical fix to ensure you receive the product as described.
- Usage and Licensing
How can I use the layout kits?
Upon purchase, you are granted a non-exclusive, non-transferable license to use the assets for your personal or commercial projects. Redistribution, sub-licensing, or reselling of these assets is strictly prohibited.
Are the images included in the templates original?
Yes. All visual materials and imagery provided within our packages are either original creations or sourced from fully licensed royalty-free libraries. This ensures your projects remain compliant with global copyright laws.
- Privacy and Data Protection
How is my data handled?
We take your privacy seriously. Our practices are aligned with the Singapore Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR) for our European clients. Your data is used solely for order fulfillment and service improvement. For further details, please refer to our Privacy Policy.