This document governs the relationship between FIXX DIGITAL PTE. LTD. (hereinafter referred to as “the Company,” “we,” “us,” or “our”) and the individual accessing the website (hereinafter referred to as “the User” or “you”). By accessing www.sitestitchpack.com (hereinafter referred to as “the Website”), you acknowledge and agree to the practices and terms described herein.
- Data Protection & Privacy (GDPR & PDPA Compliance)
In accordance with the Personal Data Protection Act 2012 (Singapore) and the General Data Protection Regulation (EU), we are committed to maintaining the integrity of your personal information.
Information Collection: We collect the minimum data necessary to facilitate your transaction, including your name, email address, and billing details.
Legal Basis for Processing: Data is processed based on contractual necessity (to deliver your digital assets) and legitimate interest (to prevent fraudulent transactions).
User Rights: Residents of the EEA and Singapore have the right to access, rectify, or request the erasure of their personal data via support@sitestitchpack.com.
- Digital Content Delivery & Waiver of Withdrawal Right
In strict compliance with EU Consumer Rights Directives regarding the supply of digital content:
Immediate Performance: Our products consist of digital layout packages and virtual assets. Delivery is initiated immediately via a download link or access credentials upon the successful completion of the transaction.
Waiver of Cancellation: By completing the purchase and initiating the access to the content, the User provides express prior consent to begin the performance of the contract and acknowledges that they thereby waive their 14-day right of withdrawal (right to a refund).
Final Sale & Proof of Delivery: Due to the intangible nature of digital assets, once the system records a successful transaction and provides access, the delivery is deemed complete and the transaction is final.
- Refund & Dispute Resolution Policy
To mitigate risk and prevent unauthorized chargebacks:
No-Refund Policy: All sales are final. However, if a digital file is proven to be technically defective and remains unrectifiable by our support team, a refund or credit may be issued at the Company’s sole discretion.
Mandatory Pre-Dispute Contact: In the event of a dispute or billing error, the User agrees to contact support@sitestitchpack.com to seek an amicable resolution before initiating any chargeback request with their financial institution. Unauthorized chargebacks will be contested using these Terms as evidence of agreed-upon delivery.
- Limited Usage Licence & Intellectual Property
All digital materials, including but not limited to code, aesthetic arrangements, and graphical elements, are the exclusive intellectual property of FIXX DIGITAL PTE. LTD.
Licence Grant: A non-exclusive, non-transferable licence is granted for personal or specified internal business purposes only.
Strict Prohibitions: Users may not:
Redistribute, sub-licence, or resell the original assets.
Extract individual components for separate commercial use.
Use assets for illegal activities or sites promoting prohibited content.
- Age Requirements & Eligibility
Minimum Age: The Website is intended solely for individuals who are 18 years of age or older.
Responsibility: By using this Website, you represent that you meet this age requirement. The account holder remains responsible for any transactions initiated via their payment instruments.
- Integrity of Information & Security
Security Measures: We implement industry-standard administrative measures to protect User data. However, the User acknowledges that no electronic storage method is entirely immune to risk.
Product Accuracy: We strive to ensure all descriptions of our digital packages are representative of the final product.
- Governing Law & Jurisdiction
These terms shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the courts of Singapore. - Corporate Contact Information
Brand: Sitestitchpack
Company Name: FIXX DIGITAL PTE. LTD.
Registration Number: 201525462R
Registered Address: 800 North Bridge Road, #01-01, Singapore 198768
Email: support@sitestitchpack.com
Telephone: +65 65139742